Shipping policy

Shipping Policy

Last updated: July 28, 2026

Thank you for shopping with mayayum! We want you to know exactly how and when your order will arrive. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 2-5 business days (Monday through Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.

Shipping Times

Because we work with trusted suppliers to bring you the best products at the best prices, shipping times may vary depending on the specific product and your location within the US:

United States: 7-14 business days after processing

These are estimated timeframes and not guaranteed delivery dates. Most orders arrive within the estimated window, but occasional delays can occur due to carrier issues or high-volume periods.

We currently ship within the United States only.

Multiple Shipments

If your order includes items from different suppliers, they may ship separately and arrive at different times. You'll receive tracking information for each shipment. There is no additional charge for split shipments.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We occasionally run free shipping promotions, so keep an eye out for those!

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website. If you haven't received tracking information within 5 business days of placing your order, please contact us at iyanla468@gmail.com.

Lost or Delayed Packages

If your package hasn't arrived within the estimated timeframe, please reach out to us at iyanla468@gmail.com and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a full refund.

Incorrect Address

If you enter an incorrect shipping address and the package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply. If the package is delivered to the wrong address due to customer error, we are not able to issue a refund or replacement.